Customer Testimonials

I have bought 3 BRAND NEW vehicles from Woodhouse and formally Zook. My wifes car was missing and needed attention and I was scared to shut it off due to the fact that I didnt think it would re start. bought from Woodhouse btw in 2014. I was blown off by the service advisor so I just brought it to them myself. 5 days later my car was fixed for the price of 913 dollars. Went to pick it up advisor very cold not wanting to explqain the repairs and just cash me out. I asked where my car was and coldly he said out to your left. No car there so I went back in He left his terminal and brought my car to me. Filthy dirty running well but still filthy. My last words were "Jerry you think if I spend 900 dollars here you could at least wash it" I wont be doing busines with them ever again too bad for them!!!

This dealership handed me the key to the car and let me drive away and did not disclose to me that I was going to drive to omaha without a jack or spare and will not own up to it. No matter how the transaction took place The car should have its basic safety equipment included! ! On 6/3/20 We Drove up From omaha to sioux city To pick up a car that was purchased for me by a dealer in omaha . I Gave the check to John the general manager . He said a sales person name Tom would Help me with the delivery . We waited because car was being detailed . Tom finally brought the car and said I could go for a drive . We did that and came Back . Tom said it was a nice car and we were done and could leave for omaha . Excited I drove back to omaha. There I realized that the jack and spare and the pump for the spare were missing so next day I called them John the GM and Tom both were off . I asked the person if they could check to see if the jack and the spare were left in the detail Shop . Within a minute he said “no they did not have them” I has cost me $500 to purchase the items off eBay and would like for the dealer to pay for what I paid . Today I called again and was told they are not responsible for the missing parts. I have purchased many many cars from Woodhouse prior to this and always have been pleased . This location needs some training to in customer service and not use old car salesman language of the slimy past Of car business to brush off customers!!!!!!!!!