Customer Testimonials
Oil was changed in my Durango in under 40 minutes. Always friendly
Went for oil change and tire rotation. They were able to get right in and out. Very impressed with customer service received.
I had an oil change and the cabin air filter replaced. Both of those services are pretty time consuming, but Woodhouse was able to get it down without issues.
The worst service department hands down... unprofessional.. no empathy... tried to charge me for every little thing racked my bill up to 6200 dollars... had my car for 3 weeks...I would not recommend even buying a car from this place due to the poor service department.. they not here for the people they only here for they're paycheck... if I could score 0 stars I would... I ended up having to pay 2700 dollars in the end and ended up with more things wrong with my vehicle.. within same week of being serviced my vehicle shakes at high speed and my axle ... Read More Google - Oct 26, 2026
Excellent fast service.
My jeep needed parts 2 weeks ago. Said they would be there in a couple days. I have called and left 2 messages and did not get a call back for repairs. Warranty work
Took my Jeep in for tire pressure issues and washer fluid tank leaking, they got the valve stem sensor issue taken care of and had to order the washer fluid tank which only took a couple days to get it in and replaced. Very satisfied with the service they performed
Was very bad...got treat like the man I am..a "Native American "..missing parts on my vehicle..got treated bad...almost racist..!!..stayed there for 6 hrs..with a thought that you'd fix my car..only to come back too my car taken apart..reason why am missing parts..and put bk together..not fixed..they just took it apart and put half ass back together...I should go see a lawyer..its like because .. I was Native American.. Your services suck..felt racist.!!!!
I was traveling and made an appointment here to an oil change and tire rotation. I have a ram rebel and the front tire require a drastic psi difference than the rear. The next morning when I had to leave town the tpms light went on.long story short they either only switched the passenger side tires and didn't put the proper psi in them or rotated all 4 (which i highly doubt) and put the proper pressure in the driver's side and not the passenger side.
I thought a tire rotation included a tire pressure check? As for ... Read More Google - Sep 21, 2026
Everyone was courteous.
Excellent communication from Justin on both our vehicles that had open recalls. Both vehicles were ready same-day along with a very friendly shuttle driver.
⭐⭐⭐⭐⭐
I purchased my 2022 Chrysler Pacifica from Woodhouse, along with ESC extended-service coverage. When my Pacifica later needed service, I first contacted Asher Motors because they were closer to home, but they would not accept my ESC coverage.
Woodhouse stepped up when Asher Motors would not. They accepted the coverage, listened to my concerns, provided a loaner vehicle, and went above and beyond to help me. They treated me like a valued customer and showed that they still stand behind a vehicle after the sale. The service I received made the extra drive to Sioux City completely worthwhile. I sincerely appreciate ... Read More Google - Aug 17, 2026
Elliott & Nathaniel were awesome!!! Excellent customer service and communication. The service department is wonderful to work with! I always appreciate it when Nathaniel is the technician that services my jeep!
Went in for diagnostic test on son's car. Ended up being a recall and costing him nothing. So thankful for their honesty and friendliness.
I am not happy.trying to have truck repair that has NOT been properly fixed.l wish there was a way to get these people to fix my ram leaking fuel correctly
Check engine light on, replaced spark plugs, checked differentisl
I have purchased 2 Jeeps here. Juan Lopez and Chris Hancock were both great to deal with. I've been very happy with my vehicles.
Bought my first Ram pickup today. Chris Hancock was super easy to deal with. No pressure. No games. My wife has purchased 2 Jeeps here, so I decided to give Ram a try. Very happy with my purchase.
My truck was dropped off early for a 9am service...no service updates received until late afternoon after I texted about a status update and then I was notified via message that a message was left with a wrong number. I couldn't get my truck until the next day...ended up messing up about a day and a half of my schedule. If I wanted $30 service quality I'd go to a speedy lube.
Ryan and his team did a great job working with me finding the truck I wanted with options I was looking for. Our sales person, Andrew was great and easy to work with.
We bring our Chrysler Town and Country to Woodhouse for service and their team is always very professional from start to finish. They keep us updated on the findings and now even share a video to the vehicle’s owner of the underside of the vehicle during inspection. Jerry, our service coordinator, keeps us informed and is always available for questions. I also like that we can drop the vehicle off after hours to be worked on the next day.
I want to love this place… I really do. If you need an oil change- great, always in and out.
But tire repairs? Ehhhh, not so much. One time, they told me they didn’t have any permission slips left to take the tire off to fix the leak in the middle of the tire…
Another time they just ignored it.
The last time? The last time was the best of them all! I was told the nail wasn’t in the side wall, but too close for comfort. But! Here’s a list of tires that’ll set you ... Read More Google - Mar 8, 2026
Greg helped me yesterday when I bought my new durango.
from start to finish he was amazingly helpful.
they had one on the lot which wasn't quite what I wanted. no worries, he found several possibilities at their other stores.
I chose one from Blair. he did the deal, which was very painless.
the lot man, doug, drove me down to blair to get my new car.
I took the car back in this morning so they could finish the delivery process.
Greg and Doug are both definitely assets to this dealership. both went above and beyond to take ... Read More Facebook - Dec 20, 2025
Chris was amazing to work with. I totally enjoyed purchasing my Grand Cherokee from Chris. Great energy very positive very courteous! Came back to get a receiver hitch put on my Jeep and Chris gave me another Jeep to drive while they were working on mine.
Service department has always done us right when it comes to our Chrysler van.
Scott and Steven were amazing! Scott was really helpful when I checked in for my oil change and went beyond expectations for services. Steven did a great job when it came to working on my vehicle and making it all clean and shiny! Definitely going back
Fast and reasonable price and the best customer service!
Quick and easy process. Staff is friendly and fought for the truck I wanted. Appreciate everything they did for me.
If you're needing some expertise in buying a good truck or vehicle, these people know hospitality just ask for Ryan or John sales managers for whatever you're looking for, these guys go the extra step and get the right deal, Fair deal with professionalism
Excellent service!!
Great service from everyone and Chris Hancock was easy to work with! Love my new Jeep and will probably go back to Woodhouse for the next one.
I had a totally satisfying experience. I was treated with courtesy and efficiency. I would definitely be recommend Wood house to others.
The entire staff was very helpful and got me a god deal on my car
We had a great car buying experience. Purchased and delivered within hours. Thanks to Riggins for exceptional service!
Most amazing people just loved how these people treat you and go over and beyond for there customers what a great experience most definitely blessed thank you Jason and Greg!!!’
The Whole Staff was nothing short of making a pleasant and easy transaction. Chris in sales went above and beyond to get me the truck that I wanted/ needed. Thank you Chris.
I had an excellent experience with the purchase of my Jeep! Greg is awesome to work and makes you feel like you've known him for years! When you are looking to purchase a new vehicle I highly recommend Greg! I had my Jeep serviced last week and had an excellent experience too! The service manager is great to work with and they will listen and take care of any concerns you may have.
We loved our experience at Woodhouse! Riggins was very informational, and listened to all of my wants/needs for a new vehicle! I would highly recommend him to anyone looking for a new vehicle!
I had the easiest vehicle purchasing experience ever! Blu Komanekin was very knowledgeable of the Wrangler I was purchasing.. if he didn’t know the answer.. he’d get the answer for me ..Jason in financing was excellent also Everyone was exceptional in making this a great experience! A 10 out of 10 Will come back for my next vehicle..👍🏻😊
Everything went smoothly.
Service did the bare minimum to address my concerns that my Jeep wouldn’t start. Never checked starter or alternator. According to invoice they only charged battery. Had my car 2 1/2 days and couldn’t even install the air filters they said they would. Love my sales guy, Tom, but service not so much. Hate to think how a legit serious issue would be handled in the future?!!
Bought my truck used from a dealership other than woodhouse. Took it to the for a few recalls. Had a check engine light for fuel system. Took it to Woodhouse and I was told based on their testing I needed all new injectors. So with their advice I ordered and replaced all injectors with MOPAR replacements and new fuel lines. This is after I had replaced all other sensors that could have been causing the issue. I took it to them for their expertise in MOPAR vehicles. Come to find out replacing all the injectors was not the issue. If ... Read More Google - Jan 10, 2025
I was told the rocks chips in the window would get fixed and a new windshield washer lid would be replaced when I signed paperwork the salesman was out of town and never got ahold of me when he returned now I have to get a new windshield
I don't understand why a person has to try to go above the entire staff of a dealership to get a straight answer. My wife and I purchased a Wrangler 4xe from Sioux City the day after black Friday last November. We were told that they did everything that they could to get our tax rebate. Our tax person said electronically it was rejected so we filed by mail paper copies. I checked IRS track my refund and it took Wood house 5 months to do the job that should've been done when we bought it. And lie to ... Read More Google - Nov 30, 2024
Never again will I be doing a tire rotation for my car at this place!! I The lug nuts were not correctly put on and by the time I got home, they were about to come off. I got so lucky my tires didn’t fall off in the middle of the road! My service advisor was Zac Adams, and my technician was Takoda Wilson. For the safety of you and your family, you should heed my warning.
There still is a steering issue with my vehicle 🙁
I have bought 3 BRAND NEW vehicles from Woodhouse and formally Zook. My wifes car was missing and needed attention and I was scared to shut it off due to the fact that I didnt think it would re start. bought from Woodhouse btw in 2014. I was blown off by the service advisor so I just brought it to them myself. 5 days later my car was fixed for the price of 913 dollars. Went to pick it up advisor very cold not wanting to explqain the repairs and just cash me out. I asked where my car was and coldly he said ... Read More DealerRater - Jun 11, 2024
Took our car in on 12-29-23 for an oil change, tire rotation and a recall for some update to the computer system for the rear camera. Well needless to say, the recall “update” uncovered a new problem now. Now when backing, on the odometer it says “rear braking assist unavailable, service”. It sure didn’t say that before we brought the vehicle in for the recall! And this is not the first time we’ve had problems after we brought this vehicle in for recalls or software updates. Another time we brought the Jeep in for software updates and ... Read More Google - Dec 30, 2023
Replacement parts are hilariously expensive as opposed to ordering on your own. $100+ just to have the car looked at! And let's not forget the time they "fixed" a warranty issue just for me to drive it off the lot and find the car wouldn't even stay on. But it was apparently a coincidence - wink! THEN they couldn't find my warranty paperwork which would have made the fix free. Classic.
I had a engine replaced here about 3yrs ago and I'm still dealing with poor workmanship. A wiring harness was crushed and they wouldn't pay my local dodge dealer to replace it, instead it was spliced back together. I still have trouble with it. When I called about it I was asked what should they do about it. The price also changed 2 times from the original quote.
They charged me $80 for a $30 part. They called me to tell me what was wrong I said fix it. Less than an hour later it was done. They charged me $305 in labor for a part that took less than a half hour to change. So I assume their hourly rate is like $610 an hour according to what they charged me for labor. They did a good job on my truck but the Labor charge was definitely a rip off it should be illegal. Obviously they take advantage of people anytime they can.
I paid way too much for this oil change! Was told there is a 34.95 coupon but the rep was unable to print it for me the day of visit. I tried to print the coupon myself from home ,ut was unable to find it. I "chatted" online with another rep, who was going to get back to me, but she hasn't. I've been getting my email changed with you since I got the vehicle and the price has always been reasonable. I will not be paying over $100 again for oil changes! The service and time if ... Read More Google - Jun 19, 2023
Well sent jeep in for 75,000 service and it came out leaking oil and the jeep is back in a different shop because it wouldn’t make it back to Woodhouse jeep. So I’m back out of a vehicle of no fault of my own.
Update: 5.24.23 still 1,200 miles from home vehicle is still in the shop due to back ordered parts (oil filter housing cracked, head gasket torn leaking)
6 weeks now and all of this was replaced new by Woodhouse supposedly. Guess how many calls I’ve received from Woodhouse to address the issue Zero. After raising this service incompetence ... Read More Google - May 10, 2023
Woodhouse in sioux city has consistently delivered the worst customer service that I have ever encountered. I have owned my ram for 3 years and at certain times have had to bring my truck to the blair dealer for them to diagnose the problem. On the most recent trip to the sioux city service dept, I called (and had to leave a message) and emailed the service advisor and the service manager, and didn't not receive replies to either. I will be selling my ram and and go another route solely based on the sioux city woodhouse service dept.
When I called I had a check engine light on got a code reader, it was saying it was a fuel pump and starter so I took it in got it fix in almost 3 weeks. 😊 check engine lights back on not even a day later and now one of my parking sensors is faulty and is constantly on.
Employees are not pleasant. Don't really have any answers.
Charged 400 to for wrong diagnosis to take it to another shop to get fixed for $66 dollars.incompetent service department
They don't know what they are doing
Nobody called me back Had to wait 9 days just to get look at
Went to Pick my car up, took the guy over 5 minutes to bring my car around, took long enough that an employee asked if he was bringing my car around, he called him to make sure. When my car was brought around the inside of the windshield was completely Iced over, assuming that's what took so long as he couldn't see to drive, he gets out and I mentioned the windshield and he says, I left that for you to worry about! Great Customer Service! I get in and notice a light on, on the dash go in ... Read More Google - Jan 9, 2023
I had them rotate my tires and the front tires are supposed to be 55psi and the back 45psi and they just put the front on the back and then back on the front and now my front have 45psi and the low tire alarm got off back they didn’t change the pressures in the the tires to to correct tire pressure
3rd time my jeep has leaked oil. Now we are near the warranty expiration and they can't find the leak. Jeep oil completely drains and Jeep dies. Unacceptable. Problems need to take it to Walmart to figure it out and bring paperwork back to them.
Brought my Van in for an Issue, the starter was out. First off it took far too long in my opinion to get the van fixed “almost two weeks” but I understand parts can be hard to come by. Second they also told me I had leaky heater hoses that needed replacing and my antifreeze needed a flush “cause it’s dirty” even tho the van only has 80,000 miles. Third they quoted me almost 1000$ to change brake pads and rotors cause they said they look worn. Lastly I was charged for a diagnostic fee of 144$ even tho I was getting ... Read More Google - Oct 12, 2022
Oli sold this vehicle to someone else over 6 month ago and they DID NOT UPDATE their information. I was called about the vehicle. That is concerning. Plan incompetent. It didn't have my plates, so when they checked it in for service what did they put in the computer? Did they fix what it needed?
Horrible experience and most of all unprofessional with customer.. bias at its best with some of the workers there .
What a blessing to find an honest mechanic! Excellent work and service. I’ll be back! Justine was awesome
I don't see Fiat 500 Abarth on the lot.
I called and talk to the parts department about a part for my Chrysler Town and Country. I gave the guy the parts number in which he claimed to look up and verify they had it on hand. He claimed they did so I asked them to put my name on it and proceeded to set up the appointment. The quickest they could get me in was a full week away. The morning of the appointment they called to inform me they had mechanics out sick. I said that's understandable and we pushed the appointment out another week. So 2 ... Read More Google - Jan 20, 2022
Been lied to the last three times I been in for Service love to have you give me a phone call
Awful staff no good communication lack of explanation of what’s going on
This dealership handed me the key to the car and let me drive away and did not disclose to me that I was going to drive to omaha without a jack or spare and will not own up to it. No matter how the transaction took place The car should have its basic safety equipment included! !
On 6/3/20
We Drove up From omaha to sioux city To pick up a car that was purchased for me by a dealer in omaha . I Gave the check to John the general manager . He said a sales person name Tom would Help me with ... Read More DealerRater - Jun 11, 2020